There are NO returns or exchanges on a personalized items and all sales on tiaras are FINAL unless damaged. All returns will be charged a 10% restocking fee. If you send a package back without our knowledge, no credit will be issued and no exchanges will be allowed. We will grant exchanges for a larger size and items with damages or defects. If you are unsatisfied with the product you have ordered, we will also gladly exchange it for a different style. Exchanges for different items will be charged the appropriate shipping charges. You will pay return shipping to Quinceanera Mall. We DO NOT reimburse any shipping charges. Damaged, altered, or used merchandise MAY NOT be returned. We WILL NOT send refunds in cash. These rules do not apply to quinceanera dresses, gold jewelry, and special orders.

Please note that every dress is carefully checked for any type of defects or damages immediately prior to shipping and our dresses are all new. However, if you are unsatisfied with your dress you will have three days following the receipt of your order (using FedEx delivery confirmation) to contact us via email, phone, or fax. We will only EXCHANGE your dress for a larger size and for the same color and style. The dress must be in the same condition as when if left our store with all tags attached. The dress will not be exchanged if it has been worn, damaged, or altered. You will incur return shipping fees and a $16.00 shipping fee will apply on the replacement dress.